Shipping policy
CartCraft LLC provides shipping services for eligible orders placed through our online store. Shipping availability may vary based on the destination and the shipping options available at checkout.
Free Standard Shipping is available on all orders.
Order Cut-Off Time
Orders submitted by 5:00 PM Central Time, Monday through Friday, are generally processed on the same business day.
Orders placed after the daily cut-off time will normally begin processing on the next business day. Orders received during weekends or applicable holidays will be handled on the next available business day.
Processing of Orders
Once payment has been successfully confirmed, orders generally require 1–3 business days for processing before shipment.
Order processing may involve payment verification, order review, product preparation, packing, and handoff to the shipping carrier.
During holidays, periods of high order volume, or other unusual circumstances, processing may take longer than the standard timeframe.
Delivery Time
After an order has been shipped, delivery generally takes up to 7 business days.
Delivery times are estimates and can vary depending on the destination, carrier, and shipping conditions.
Estimated Overall Delivery
The usual estimated delivery period is 2–10 business days from the date the order is placed.
This estimate consists of:
Order Processing: 1–3 business days
Transit After Dispatch: Up to 7 business days
The actual arrival date may differ from the estimated timeframe.
Tracking
When tracking is available, tracking information will be sent to the email address provided with the order after the shipment has been dispatched.
Customers can use the tracking information provided to follow the shipment's progress.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
An incorrect, incomplete, or outdated address may result in delivery problems or delays. Please review your shipping information carefully before submitting an order.
Shipping Delays
Although we work to meet the estimated delivery timeframe, circumstances outside our control may occasionally cause delays.
These may include severe weather, public holidays, carrier delays, transportation interruptions, or unusually high shipping volumes.
If your shipment has exceeded the expected delivery timeframe, please contact our customer support team so we can assist with reviewing the shipment.
Lost or Damaged Packages
If a package appears to be lost during transit or arrives damaged, please contact us at Support@cartcraftllc.us.
Please provide your order number and relevant information about the shipment or damage so we can review the matter and advise you on the appropriate next steps.
Business Days
For processing purposes, business days are generally Monday through Friday, excluding applicable holidays.
Returns and Refunds
Information about return eligibility, refunds, and related procedures is available in our Refund and Return Policy.
Contact Information
Business Name: CartCraft LLC
Registration Number: 17274739
Business Address:
1350 Walnut St
Kansas City, MO 64106-2914
United States
Phone: +1 8162809362
Email: Support@cartcraftllc.us
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM Central Time