Refund policy
This Refund and Return Policy explains how customers of CartCraft LLC may request a return, replacement, or refund for eligible purchases made through our website.
Return Period
Customers may request a return within 30 calendar days from the date an order is marked as delivered.
Requests submitted after the return period may not qualify for a return or refund unless required by applicable law.
Conditions for Returns
Items returned to us should be:
In their original condition
Free from intentional damage or misuse
Returned with any included accessories, where applicable
We may review the condition of the returned product before confirming eligibility for a refund, replacement, or other resolution.
Starting a Return Request
To request a return, please contact our customer support team before sending any item back.
Email: Support@cartcraftllc.us
Please include the following information in your request:
Order number
Customer name
Email address used for the order
Reason for the return
Photos of the item, if relevant
After reviewing the request, we will provide instructions regarding the next steps.
Return Shipping Information
Return instructions will be shared after a return request has been reviewed and approved where applicable.
Please do not send items to our business address unless our support team specifically provides return authorization and instructions.
Refund Procedure
After a returned item is received and reviewed, we will notify you regarding the outcome of the return request.
Approved refunds are generally issued to the original payment method used for the purchase within approximately 5–7 business days. Actual processing times may vary depending on the payment provider or financial institution.
Damaged, Defective, or Incorrect Products
If an item arrives damaged, defective, or different from the product ordered, please contact us as soon as possible after delivery.
To help us review the issue, please provide:
Order number
Description of the issue
Clear photographs showing the product and, where relevant, the packaging
We will review the information provided and determine an appropriate resolution.
Order Cancellations
Customers who wish to cancel an order should contact us as quickly as possible.
Cancellation requests can only be accepted before an order enters processing or has been shipped. Once an order has been dispatched, cancellation may no longer be available. In such cases, customers may request a return according to this policy after delivery.
Contact Information
Business Name: CartCraft LLC
Registration Number: 17274739
Business Address:
1350 Walnut St
Kansas City, MO 64106-2914
United States
Phone: +1 8162809362
Email: Support@cartcraftllc.us
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM Central Time
Policy Changes
CartCraft LLC may update this Refund and Return Policy from time to time. Any changes will become effective when published on this page.