FAQs

Below are answers to some common questions about ordering, shipping, payments, and customer support at CartCraft LLC.

1. How do I order from CartCraft LLC?

Select the product you want to purchase, add it to your shopping cart, and proceed to checkout. Enter the requested information and complete your order using one of the payment options available at checkout.

2. When are orders processed?

Orders placed before 5:00 PM Central Time, Monday through Friday, are generally handled on the same business day. Orders received after the cut-off time, or on weekends and holidays, may be processed on the following business day.

3. How long does processing take?

Most orders are processed within 1–3 business days before being handed over for shipment.

4. What is the estimated delivery time?

After an order has been processed and shipped, delivery generally takes up to 7 business days.

The estimated overall delivery period is approximately 2–10 business days, including order processing and transit time. Actual delivery may vary depending on the destination and carrier.

5. Do you offer free shipping?

Yes. Free Standard Shipping is available for orders placed through our website.

6. Which carrier will deliver my order?

The delivery carrier may differ depending on the order, destination, and shipping service being used. Carrier information or tracking details will be provided when available.

7. Will I receive tracking information?

When tracking is available, we will send the tracking details through the shipping confirmation email after your order has been dispatched.

8. Can I cancel or update my order?

If you need to make a change or cancel an order, contact us as soon as possible. We can only make changes or cancel the order if it has not already entered processing or been shipped.

9. What if my order arrives damaged or I receive the wrong product?

Please contact us as soon as you notice an issue. Provide your order number and, when applicable, photographs showing the product and its packaging. We will review the information and advise you on the next steps.

10. How can I contact CartCraft LLC?

Business Name: CartCraft LLC
Registration Number: 17274739

Business Address:
1350 Walnut St
Kansas City, MO 64106-2914
United States

Phone: +1 8162809362
Email: Support@cartcraftllc.us

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM Central Time

11. Is my information protected when I shop online?

Our website uses HTTPS to help protect information transmitted between your browser and our website. Payment processing is handled through the payment options provided during checkout. Customers should review the checkout information before submitting an order.